General FAQs

What products and services does eStar Rides offer?

We specialize in selling and renting high-quality e-bikes and e-scooters, along with parts, accessories, and repair services.

Where is eStar Rides located?

Our shop is located at 1728 Campbellton Road SW, Unit A1, Atlanta, GA 30311.

What are your business hours?

We’re open Monday to Saturday, 11:00 AM to 6:00 PM. We are closed on Sundays.

How can I contact eStar Rides?

You can reach us via:

  • Email: hello@estarbikes.com
  • Phone: 678-383-0296
  • Live Chat: Available on our website during business hours.

Orders and Shipping FAQs

How do I place an order?

Simply browse our website, select the items you want, add them to your cart, and proceed to checkout.

What payment methods do you accept?

We accept all major credit cards, PayPal, and financing options through approved providers.

Do you ship internationally?

Currently, we only ship within the United States.

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How can I track my order?

After your order ships, you will receive a tracking number via email to monitor your shipment.

What happens if my shipment is delayed or lost?

If there’s an issue with your shipment, please contact us at support@estarbikes.com, and we’ll work to resolve it promptly.

Returns and Refunds FAQs

What is your return policy?

We accept returns within 14 days of purchase for items in unused, original condition. Visit our Return Policy for details.

How do I initiate a return or exchange?

Contact us at support@estarbikes.com to start the return process.

Are there items that cannot be returned?

Custom orders, used items, and gift cards are non-returnable unless defective.

When will I receive my refund?

Refunds are processed within 5–7 business days after we inspect the returned item.

Do you charge a restocking fee?

Yes, we charge a 10% restocking fee.

Warranty FAQs

What does the warranty cover?

Our standard warranty covers defects in materials and workmanship for 1 year on e-bikes and e-scooters and 90 days for accessories.

How do I file a warranty claim?

To file a claim, contact us at support@estarbikes.com with proof of purchase and a description of the issue.

Can I purchase an extended warranty?

Yes, extended warranties are available through trusted third-party providers.

What is not covered under the warranty?

Normal wear and tear, accidental damage, and unauthorized modifications are not covered.

How long does the warranty process take?

Warranty claims are typically processed within 7–10 business days.

Repairs FAQs

What repairs do you offer?

We provide comprehensive repair services, including battery diagnostics, motor repairs, flat tire fixes, and brake adjustments.

How do I schedule a repair?

Call us at 678-383-0296 or email support@estarbikes.com to schedule your repair appointment.

What is the Repair Release Agreement?

Our Repair Release Agreement ensures customers understand the risks and responsibilities associated with repairs. See our Repair Policy for more details.

Do you offer mobile repair services?

At this time, repairs are conducted at our Atlanta shop only.

What happens if my repair cannot be completed?

If we are unable to complete the repair, we will refund the service fee minus applicable diagnostic or shipping costs.

Rentals FAQs

How do I rent an e-bike or e-scooter?

Visit our Rental Page to select your model and rental duration.

What’s included in the rental?

Each rental includes a fully charged e-bike or e-scooter, a helmet, and a lock.

Can I extend my rental period?

Yes, you can extend your rental by contacting us before the rental period ends. Additional charges may apply.

What happens if the rental equipment is damaged or stolen?

Customers are responsible for the care of rented equipment and must cover damages or loss.

Do I need to sign a waiver?

Yes, a signed Rental Waiver is required before the rental begins.

Parts and Accessories FAQs

How can I find the right part for my ride?

Contact us with your e-bike or e-scooter model, and we’ll help you find compatible parts.

Do you offer installation services?

Yes, our repair team can install any accessories or parts you purchase.

Can I return parts or accessories?

Unused parts or accessories in original packaging can be returned within 14 days.

What are the most popular accessories?

Our customers love helmets, phone mounts, lights, and storage solutions like panniers and racks.

How do I maintain my accessories?

Follow the care instructions provided with your accessories or contact us for tips.

Safety and Usage FAQs

What safety gear do you recommend?

We recommend wearing a certified helmet, reflective clothing, and gloves for maximum safety.

How do I ride safely in the city?

Always follow local traffic laws, use bike lanes when available, and stay aware of your surroundings.

What should I do if my e-bike or e-scooter gets wet?

Dry the affected areas immediately and contact us for maintenance if necessary.

How do I maintain my e-bike or e-scooter?

Check tire pressure, clean the frame regularly, and keep the battery charged.

What are the laws for riding in my area?

Refer to local regulations for speed limits, helmet requirements, and restricted areas.

Still Have Questions?

Let us help you get the most out of your e-bike or e-scooter experience.

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