Privacy Policy

Effective Date: 1/1/2025

At eStar Rides, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website, purchase our products, or access our services.

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

1.1 Personal Information

Name, email address, phone number, and shipping address.
Payment information such as credit/debit card details (processed securely through third-party payment providers).

1.2 Non-Personal Information

Device type, browser type, and IP address.
Website usage data, including pages visited and time spent on our site.

1.3 Information You Provide Voluntarily

Messages or inquiries sent via our contact forms.
Information provided when creating an account or signing up for our newsletter.

2. How We Use Your Information

We use the information collected for the following purposes:

Order Fulfillment: To process and deliver your orders, rentals, or repair requests.
Customer Support: To respond to inquiries, provide assistance, and offer updates about your order.
Marketing: To send promotional emails, special offers, and product updates (only if you opt-in).
Website Improvement: To analyze usage patterns and enhance the functionality of our website.
Legal Compliance: To comply with applicable laws, regulations, and enforce our Terms of Service.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners in the following situations:

Service Providers: For payment processing, order shipping, and website hosting.
Legal Obligations: When required to comply with legal processes, such as subpoenas or court orders.
Business Transfers: In the event of a merger, sale, or acquisition of eStar Rides, your information may be transferred as part of the transaction.

4. How We Protect Your Information

We implement robust security measures to protect your personal information:

Data Encryption: All transactions and sensitive data are encrypted using SSL (Secure Socket Layer) technology.
Secure Payment Processing: We partner with trusted payment gateways to handle transactions securely.
Access Controls: Only authorized personnel have access to your personal information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

Essential Cookies: Necessary for the functionality of the website, such as shopping cart management.
Performance Cookies: Help us understand how users interact with our site and improve its performance.
Marketing Cookies: Used to deliver targeted advertisements and track the effectiveness of campaigns.

You can manage your cookie preferences through your browser settings.

6. Your Rights

You have the following rights regarding your personal information:

Access and Correction: Request access to or correction of your personal data.
Opt-Out: Unsubscribe from marketing communications at any time.
Data Deletion: Request the deletion of your personal data, subject to legal and contractual obligations.

To exercise your rights, please contact us at privacy@estarbikes.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing any information.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and the “Effective Date” will be updated. Your continued use of our website constitutes your acceptance of the updated policy.