Our Return Policy
At eStar Rides, we stand behind the quality of our products and your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward return process.
Eligibility for Returns
- Timeframe: Items can be returned within 14 days of purchase or delivery
- Condition: Products must be in their original condition, unused, and include all original packaging, tags, and accessories.
- Exclusions: Custom orders, used items, and gift cards are non-returnable unless defective.
How to Make a Return
- Contact Us
Reach out to our support team at returns@estarbikes.com or call us at 678-383-0296 to initiate your return. - Prepare Your Item
Ensure the item is packaged securely in its original packaging. Include the receipt or proof of purchase. - Ship Your Item
Ship the product to the following address:
eStar Rides Returns
1728 Campbellton Road SW, Unit A1
Atlanta, GA 30311 - Receive Your Refund or Exchange
Once we receive your item and inspect it, we will process your refund or exchange within 5–7 business days. Refunds will be issued to your original payment method.
Exchanges
Need a different size, color, or model? We make exchanges easy! Follow the same steps as a return and specify the item you’d like to exchange it for. Exchanges are subject to availability.
Refund Details
- Full Refund: Eligible items will receive a full refund to the original payment method.
- Partial Refunds: Items returned incomplete, damaged, or not in original condition may be subject to a partial refund.
- Processing Time: Refunds are processed within 5–7 business days after we receive and inspect your return.
Special Cases
- Defective or Damaged Items: If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or refund at no additional cost.
- Incorrect Items: If we shipped the wrong item, we’ll cover return shipping and send the correct item promptly.
Shipping Costs
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- Original Shipping Costs: Original shipping costs are non-refundable.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- Email: privacy@estarbikes.com
- Phone: 678-383-0296
- Address: 1728 Campbellton Road SW, Unit A1, Atlanta, GA
Frequently Asked Questions
No, items must be in unused condition to be eligible for a return.
Refunds are typically processed within 5–7 business days after we receive and inspect your return.
Yes! In-store purchases can be returned directly to our shop location with proof of purchase.
Contact our support team with details about your purchase, and we’ll do our best to assist you
Shop with Confidence Today!
We’re here to ensure your satisfaction with every purchase. Shop now, knowing you’re backed by a hassle-free return policy.