Our Warranty Promise
At eStar Rides, we’re committed to providing high-quality e-bikes, e-scooters, and accessories that you can rely on. That’s why we offer a comprehensive warranty program to give you peace of mind with every purchase.
What’s Covered
Our warranty covers manufacturing defects in materials and workmanship for the following:
- E-Bikes: Frame, motor, battery, and electrical components
- E-Scooters: Frame, motor, battery, and electrical components.
- Accessories: Defects in materials and craftsmanship for eligible accessories.
Warranty Periods
- E-Bikes and E-Scooters: Up to 1 year from the date of purchase.
- Accessories and Parts: 90 days from the date of purchase.
- Battery Warranty: Covers manufacturing defects for up to 1 year.
What’s Not Covered
While our warranty is designed to protect against defects, it does not cover the following:
Refund Details
- Normal wear and tear (e.g., tires, brake pads).
- Damage caused by improper use, accidents, or neglect.
- Unauthorized modifications or repairs.
- Cosmetic damage, including scratches, dents, or paint chips.
- Water damage exceeding the product’s IP rating.
How to File a Warranty Claim
- Contact Our Team
Reach out to us at warranty@estarbikes.com or call 678-383-0296 to report the issue. - Provide Proof of Purchase
Submit a copy of your receipt or order confirmation to verify your purchase date and eligibility - Describe the Issue
Share details about the problem, along with photos or videos to help us assess the defect. - Wait for Approval
Our team will review your claim and get back to you within 5 business days with the next steps. - Repairs or Replacements
If approved, we will repair the defect, replace the product, or provide a suitable resolution at no additional cost.
Why Choose eStar Rides?
- Quality Assurance: We stand behind every product we sell.
- Reliable Support: Our team is dedicated to ensuring you have the best riding experience.
- Hassle-Free Claims: Our warranty process is simple and straightforward.
Contact Us
If you have questions about your warranty or need assistance, feel free to reach out:
- Email: warranty@estarbikes.com
- Phone: 678-383-0296
- Address: 1728 Campbellton Road SW, Unit A1, Atlanta, GA
Frequently Asked Questions
We offer affordable repair services for expired warranties. Contact us to discuss repair options.
No registration is required. Simply keep your receipt or proof of purchase as evidence.
We currently do not offer extended warranties, but we are exploring this option for the future.
Most claims are processed within 5–7 business days after receiving all required information.
No, the warranty applies only to the original purchaser of the product.
Ride with Confidence
Shop with the assurance that your purchase is backed by our comprehensive warranty program.